Contacting Support

When to email us, and what to include so we can help as quickly as possible.

When to use self-service help instead

For most day-to-day questions, this Help Center or the in-app tools (like Lost Password? for sign-in issues) will get you unblocked faster than waiting on a reply. Save email for things that genuinely need a human — account-specific issues, policy questions, or anything that feels stuck after trying the relevant help article.

Emailing us

Reach out to help@xkd.org. Include:

• Your XKD number if you have it (found on your Profile page)
• The email address on your account
• Exactly what you were trying to do, and what happened instead (the exact error message, if any)
• Which pet is involved, if relevant

Frequently asked questions

Is there live chat or phone support?
Email is the primary support channel today.

How quickly will I hear back?
There's no published guaranteed response time, but including full detail upfront (as above) is the biggest factor in getting a fast, useful reply.

Can I report a bug the same way?
Yes — the same email address works for bug reports as well as account questions.